Refund policy

We want to ensure that you are satisfied with your purchase. Below are the details of our return and exchange policy.

Eligibility for Return or Exchange

• Product Damage or Wrong Product: You are eligible for a return or exchange if the product you received is damaged or incorrect.
• Change of Mind: Unfortunately, we do not offer returns or exchanges for change of mind purchases.

Important Requirements

• Video Proof Required:
  To process any claims, we require you to make a video while unboxing the parcel. This video serves as evidence for any damages or missing items.
  • Claims without video evidence will not be accepted.
  • Please ensure the video clearly captures the state of the parcel and its contents.

Damages and Issues

• Inspection upon Delivery:
  Please inspect your order as soon as you receive it.
  • If the item is damaged, defective, or incorrect:
    Contact us immediately with the video proof, and we will evaluate the issue to make it right.

Thank you for your understanding and cooperation!